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Shipping & delivery
Cookies
What's a cookie?
Are cookies safe?
How do I enable cookies?
Coupons
How can I redeem a coupon?
How do I register a coupon?
Troubleshooting
A cookie marks the information that a web server sends to a browser, which in turn sends it to the web server at each subsequent logon. With cookies information is stored between a visit to the web server and the next one. In this way they facilitate the use of websites requiring frequently or repeatedly information from the user.
Even online stores employ cookies to offer virtual shopping carts. In this way the customer can place one or more items in the cart and continue his visit on the website without having to purchase immediately and without the items stored in the cart are removed.
Because you can authenticate with the password on our site, cookies are used consistently and unequivocally to recognize the user without re-entering your password to the opening of each new page. This is a safer and less complicated method than attributing to this information its own Uniform Resource Identifier (a string of symbols for unique identification), which would facilitate intruders to access to confidential and protected data.
Using cookies enhances the security and the privacy of all users are better protected. A cookie never contains personal data.
In order to finish your purchase, you should allow our site to use cookies.
In Internet Explorer just proceed this way:
1. In the "Tools" menu select "Internet Options"
2. Click on the "Privacy" tab
3. Under "Settings", click on "Default" or scroll the bar to "Medium"
4. Click "OK"
Please contact us if questions arise about it.
After purchasing you can restore the previous level of security.
As soon as you have a credit you will be able to spend it for buying new products. Indeed you can redeem the voucher during the ordering process. If the value of the voucher should be lower than that of the desired goods, you should choose an additional payment method to cover the difference.If the value of the voucher should exceed that of the order, the remaining value will remain at your disposal for the next purchase.
During the ordering process you can manually enter the coupon code, namely at the page "Method of Payment". You should first register the coupon and then choose the desired payment method.
If unexpected difficulties arise, contact us by e-mail at international@cookplanet.com. Describe us in detail the difficulties encountered, please also inform us about your e-mail address, the coupon code, the kind of error reported and the browser you use to navigate.
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